Tag: Announcements

Introducing… Mystery Memorabilia

March 27, 2024
Announcements

Icons.com is thrilled to introduce Mystery Memorabilia, a brand new mystery box product that brings you all the excitement of authentic signed memorabilia with a surprise twist.  

The Mystery Memorabilia concept is simple. Buy a box from Icons.com and you’ll receive a shirt signed by one of the greats of football… you just won’t know who you’ve got until you unbox it! 

After you’ve purchased from our Mystery Memorabilia collection, our team package your surprise shirt at random from our curated collection and seal it in our brand new sleek and stylish Mystery Memorabilia box.

We’ve launched with two unique and iconic boxes on offer: a European Champion Edition and a World Champion Edition.

If you purchase our European Champion Edition you are guaranteed to receive a shirt signed by a winner of Europe’s top club cup competition. No runners-up, no messing around. Potential pulls include Lionel Messi, Paolo Maldini, Trent Alexander-Arnold, Xavi, Christian Pulisic, Deco, Ryan Giggs and Jack Grealish – to name a famous few!

Our World Champion Edition takes things up a notch. Buy this box and you’re guaranteed to pull a world champion, a player who has reached the very top of the game. Messi signed shirts are included again, along with the likes of Andres Iniesta, Francesco Totti, Rivaldo, Fernando Torres, Marco Materazzi, Fabio Cannavaro, Roberto Carlos and many more.

As these are exclusive signed shirts with a limited quantity available, we don’t as yet have the option for you to state your preferences for which players and/or clubs to include or exclude.

Remember: shirts are boxed-up completely at random. This means you may receive a shirt from a player or club who is a rival to your favourite player or club. Please be prepared for and accepting of this eventuality as this is the nature of mystery box products.

With this in mind our standard returns policy is in effect. So, if you find you are dissatisfied with your order, you may return your box for a refund, providing your shirt is still in a new and unused condition. Please note that you will be responsible for return postage costs within 14 days (returning the item to us within 30 days).


2022 Christmas Delivery Information & Opening Hours

December 12, 2022
Announcements

Looking for our all-important festive delivery dates, opening hours and other important information? You’ve come to the right place.

But, if you can’t find the info you need here, or you have more questions about our holiday schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600, by emailing customersupport@icons.com or speaking to our team via Facebook, Twitter or Instagram.

Please note that the dates and times below have been advised to us by both Royal Mail and DHL but we would strongly recommend placing any and all orders as soon as possible.

Christmas Delivery

Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.

This year Christmas Eve falls on a Saturday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 3rd, 2022.

UNFRAMED, DELUXE PACKAGED & ACRYLIC CASED ITEMS

UK mainland – Orders must be placed no later than noon (GMT) on Dec 22nd

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 17th

CLASSIC, HERO & LICENSED FRAMED ITEMS + PRE-FRAMES

UK mainland – Orders must be placed no later than noon (GMT) on Dec 20th

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 14th

*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.

Icons Office and Warehouse Opening Hours

23rd Dec 2022 – 8am – 1pm (GMT), open with limited staff availability
24th Dec 2022 – Closed for Christmas Eve Holiday
25th Dec 2022 – Closed for Christmas Day Holiday
26th Dec 2022 – Closed for Boxing Day Holiday
27th Dec 2022 – Closed for UK Bank Holiday
28th Dec 2022 – Closed for UK Bank Holiday
29th Dec 2022 – 8am – 4pm (GMT), open with limited staff availability
30th Dec 2022 – 8am – 4pm (GMT), open with limited staff availability
31st Dec 2022 – 8am – 4pm (GMT), open with limited staff availability
1st Jan 2023 – Closed for weekend
2nd Jan 2023 – Closed for UK Bank Holiday
3rd Jan 2023 (onwards) – 8am – 4pm (GMT)

For more information on our Christmas schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.


2021 Christmas Delivery Information & Opening Hours

December 9, 2021
Announcements

Looking for our all-important delivery dates, opening hours and other important information? You’ve come to the right place.

But, if you can’t find the info you need or you have more questions about our festive schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600, by emailing customersupport@icons.com or speaking to our team via Facebook, Twitter or Instagram.

Please note that the dates and times below have been advised to us by both Royal Mail and DHL but we would strongly recommend placing any and all orders as soon as possible. Though we will endeavour to deliver every order on time and smoothly, the knock-on effects of Covid-19 mean there may be external supply chain and delivery issues this Holiday season that are beyond our control.

Christmas Delivery

Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.

This year Christmas Eve falls on a Friday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 3rd, 2021.

UNFRAMED, DELUXE PACKAGED & ACRYLIC CASED ITEMS

UK, Europe & North America – Orders must be placed no later than noon (GMT) on Dec 22nd

Mainland Europe & North America – Orders must be placed no later than noon (GMT) on Dec 21st

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 17th

CLASSIC, HERO & LICENSED FRAMED ITEMS + PRE-FRAMES

UK – Orders must be placed no later than noon (GMT) on Dec 20th

Europe, North America – Orders must be placed no later than noon (GMT) on Dec 17th

ROW – Orders must be placed no later than noon (GMT) on Dec 14th

*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.

Icons Office and Warehouse Opening Hours

Up to (and including) Thursday December 23rd: Monday – Friday, 9am to 4:30pm (GMT)

Friday December 24th: 9am – 12pm (GMT) with limited staff availability

From Friday December 24th up to (and including) Tuesday December 28th: Closed

From Wednesday December 29th up to (and including) Friday December 31st: 9am – 4.30pm (GMT) with limited staff availability

Tuesday January 4th onwards: Monday – Friday, 9am to 4:30pm (GMT)

For more information on our Christmas schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.


JOB VACANCY: Customer Service Manager

August 25, 2021
Jobs
Work-For-Us

The home of the world’s best signed football memorabilia is looking for the world’s best Customer Service Manager…

Our ideal candidate will be responsible for the day-to-day management of our customers and their needs as well as the packing and dispatching of all orders across our various sales channels.

Please read through the details of what we’re looking for and if you think you fit the bill why not apply now?

KEY RESPONSIBILITIES AND EXPERIENCE

You must:

  • Be able to start as soon as possible
  • Have a passion for sport and football in particular
  • Have excellent customer service experience both online and offline
  • Possess pleasant phone manner
  • Have perfect English, written and spoken

It’s preferable, but not essential, that you:

  • Have 3-5 years of customer service experience, ideally in an e-commerce environment
  • Have experience of maintaining a high customer service ratings or reviews (e.g. via Trustpilot)
  • Have experience of order fulfilment for an e-commerce operation
  • Have experience of stock management systems
  • Have other language skills

DETAILS

  • This is a full-time, five-days-a-week role
  • Typical working hours are from 8.30am to 5pm
  • There may be occasional weekend work at peak times
  • You will get five weeks annual leave as standard
  • We offer a workplace pension
  • You will be based at our warehouse in Christchurch, Dorset
  • This role reports to our Head of Operations
  • The salary will be £22,000-£25,000 p/a depending on experience

Please note: Icons Shop Limited strongly encourages all employees to be double vaccinated from Covid-19.

To apply for this role please send your CV and a cover letter (explaining your suitability for this position and why you’d like to work for Icons in particular) to dan@icons.com.


Introducing… Giveback Giveaways

March 24, 2020
Announcements Giveaways & Competitions

There are lots of things we love about creating the world’s best signed memorabilia. But among the very best of those things is when we hear from our customers about how we made their day, their month or their year.

It’s better still when we’re told we brought unbridled happiness to a child’s face, reduced a parent to tears of joy or, quite simply, when we’ve made another birthday extra special. It’s why we do what we do.

At Icons we were thinking about what we could do in these uncertain times to bring more joy to the world. That’s when I remembered a phrase I like to use and one I try to live by: “choose generosity.”

So, this week we’re launching Giveback Giveaways across both Icons.com and A1 Sporting Memorabilia with the kind help of some of our closest partners, suppliers and friends.

We were thinking about what we could do to bring more joy to the world. That’s when I remembered… “choose generosity.”

All throughout this week we’ll be asking our fans and followers to nominate someone deserving to receive something special from us in the hope that it will bring them joy in these difficult times.

With a warehouse full of amazing products, continued worldwide distribution, and a little extra time on our hands, we figured we could put our efforts into getting gifts out to people across the UK and around the world. We’ll gather ten prizes across the two sites each week and, via social media, try to find the heroes who deserve them.

Why not nominate a nurse or a doctor working all hours; self-isolating grandparents stuck indoors; or a sports-loving child bored with no-one to play with.

We have signed shirts, photos and boots to giveaway, plus unsigned shirts, trophies, posters and footballs. With the help of our friends and colleagues at DHL International we can still get these great prizes out to all four corners of the globe.

One of our company mottos is that “we believe in heroes” and while that usually means the icons of sport we work with, right now it’s the people on the frontline of this global crisis. They need our support the most in these trying times so we’re asking you to help us find them.

Stay safe, take care, look after your own team and, once again, we thank you for your ongoing support.

For more information about how possible restrictions due to the Coronavirus outbreak may affect ordering from Icons.com, please contact Customer Support via customersupport@icons.com.

Follow Icons on Facebook, Twitter and Instagram for all our latest blog posts, special offers and competitions.


From Our CEO: Business As Usual

March 18, 2020
From Our CEO

Here at Icons.com, we wanted to provide an update for all our customers, suppliers and friends in sport. In particular we’d like to assure everyone that for the time being we are still operating business as usual – but, of course, there are a few changes.

We are still taking orders 24/7 from all around the world and dispatching said orders to 3-4 working day(s) timeframe. To allow this to continue, while adhering to the all the safe-working practices and protocols recommended to us by the UK government, we have closed our headquarters in London. Our distribution facility in Dorset is, at the time of writing, unaffected. 

We care deeply about the safety and wellbeing of our staff and all those around us. So we will continue to keenly monitor the ongoing developments and take every precaution as necessary.

We dispatch using DHL and their world class international shipping service and, as such, we’re able to continue to send out orders to all four corners of the world on a daily basis with no problems.

While the football season is suspended, we’ve decided to reach out to our friends and partners across the wider football community to give away some of our iconic products – hopefully bringing cheer to some lucky winners in these uncertain times. Look out for promotions, competitions and giveaways over the coming weeks. We’re very excited about what we have planned. 

Stay safe, take care, look after your own team and thank you for your ongoing support.

For more information about how possible restrictions due to the Coronavirus outbreak may affect ordering from Icons.com, please contact Customer Support via customersupport@icons.com.

Follow Icons on Facebook, Twitter and Instagram for all our latest blog posts, special offers and competitions.


We’re On The Move! Icons Expands With New Warehouse Operation

April 23, 2018
Announcements

Icons Shop Limited will next month expand its operational set-up with the opening of a brand new warehouse in Dorset.

As part of our ongoing commitment to bringing the world’s best signed memorabilia to fans all around the world, Icons.com is amalgamating a number of its operational processes along with sister brand A1 Sporting Memorabilia. The expansion will merge customer service, dispatch, shipping and framing functions to streamline our operation, bringing signed memorabilia to your door faster and more securely. We have also added to our ever-expanding team of passionate and experienced staff, who will oversee the transition at our new base and new London head office.

Please be aware that, due to the move, orders placed over the course of the next fortnight may experience slight delays to our standard delivery times. Most orders will be unaffected, however, for more information on your order, please do not hesitate to contact our Customer Support team from 9am – 5.30pm (GMT) by emailing customersupport@icons.com, calling 020 3904 7600, or by messaging our official Facebook, Twitter and/or Instagram pages.

New postal and invoice addresses will be communicated in due course.