Category: Announcements

2024 Holiday Delivery Information and Opening Hours

Looking for our all-important festive delivery dates, opening hours and other important information? You’ve come to the right place.

But, if you can’t find the info you need here, or you have more questions about our holiday schedule, please don’t hesitate to get in touch by giving us a call on 020 3904 7600 or by emailing customersupport@icons.com.

Please note that the dates and times below have been advised to us by both Royal Mail and DHL. We would strongly recommend placing all orders as soon as possible.


Holiday & Christmas Delivery

Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 6am (GMT) on Mondays will not be processed until we reopen on the Monday. We always aim to dispatch within 1-2 working days.

This year Christmas Eve falls on a Tuesday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on Monday 30th December.


UNFRAMED & ACRYLIC CASED ITEMS

UK mainland – Orders must be placed no later than noon (GMT) on Dec 19th
Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 15th


CLASSIC, HERO & LICENSED FRAMED ITEMS + PRE-FRAMES

UK mainland – Orders must be placed no later than noon (GMT) on Dec 17th
Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 13th


**Please note** Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.


Icons Office & Warehouse Opening Hours

22nd Dec 2024 – Closed for weekend
23rd Dec 2024 – 8am – 4pm (GMT), open with limited staff availability
24th Dec 2024 – 8am – 1pm (GMT), open with limited staff availability
25th Dec 2024 – Closed for Christmas Day UK Bank Holiday
26th Dec 2024 – Closed for Boxing Day UK Bank Holiday
27th Dec 2024 – 8am – 4pm (GMT), open with very limited staff availability
28th Dec 2024 – Closed for weekend
29th Dec 2024 – Closed for weekend
30th Dec 2024 – 8am – 4pm (GMT), open with limited staff availability
31st Dec 2024 – 8am – 4pm (GMT), open with limited staff availability
1st Jan 2024 – Closed for New Year’s Day UK Bank Holiday
2nd Jan 2024 (onwards) – 8am – 4pm (GMT), open as usual


For more information on our holiday schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.



Introducing… Mystery Memorabilia

Icons.com is thrilled to introduce Mystery Memorabilia, a brand new mystery box product that brings you all the excitement of authentic signed memorabilia with a surprise twist.  

The Mystery Memorabilia concept is simple. Buy a box from Icons.com and you’ll receive a shirt signed by one of the greats of football… you just won’t know who you’ve got until you unbox it! 

After you’ve purchased from our Mystery Memorabilia collection, our team package your surprise shirt at random from our curated collection and seal it in our brand new sleek and stylish Mystery Memorabilia box.

We’ve launched with two unique and iconic boxes on offer: a European Champion Edition and a World Champion Edition.

If you purchase our European Champion Edition you are guaranteed to receive a shirt signed by a winner of Europe’s top club cup competition. No runners-up, no messing around. Potential pulls include Lionel Messi, Paolo Maldini, Trent Alexander-Arnold, Xavi, Christian Pulisic, Deco, Ryan Giggs and Jack Grealish – to name a famous few!

Our World Champion Edition takes things up a notch. Buy this box and you’re guaranteed to pull a world champion, a player who has reached the very top of the game. Messi signed shirts are included again, along with the likes of Andres Iniesta, Francesco Totti, Rivaldo, Fernando Torres, Marco Materazzi, Fabio Cannavaro, Roberto Carlos and many more.

As these are exclusive signed shirts with a limited quantity available, we don’t as yet have the option for you to state your preferences for which players and/or clubs to include or exclude.

Remember: shirts are boxed-up completely at random. This means you may receive a shirt from a player or club who is a rival to your favourite player or club. Please be prepared for and accepting of this eventuality as this is the nature of mystery box products.

With this in mind our standard returns policy is in effect. So, if you find you are dissatisfied with your order, you may return your box for a refund, providing your shirt is still in a new and unused condition. Please note that you will be responsible for return postage costs within 14 days (returning the item to us within 30 days).



2023 Holiday Delivery Information & Opening Hours

Looking for our all-important festive delivery dates, opening hours and other important information? You’ve come to the right place.

But, if you can’t find the info you need here, or you have more questions about our holiday schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600 or by emailing customersupport@icons.com.

Please note that the dates and times below have been advised to us by both Royal Mail and DHL but we would strongly recommend placing any and all orders as soon as possible.


Holiday & Christmas Delivery

Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.

This year Christmas Eve falls on a Sunday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 2nd, 2024.


UNFRAMED, DELUXE PACKAGED & ACRYLIC CASED ITEMS

UK mainland – Orders must be placed no later than noon (GMT) on Dec 19th

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 15th


CLASSIC, HERO & LICENSED FRAMED ITEMS + PRE-FRAMES

UK mainland – Orders must be placed no later than noon (GMT) on Dec 17th

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 13th


*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.


Icons Office and Warehouse Opening Hours

22nd Dec 2023 – 8am – 1pm (GMT), open with limited staff availability
23rd Dec 2023 – Closed for weekend
24th Dec 2023 – Closed for weekend
25th Dec 2023 – Closed for UK Christmas Day Holiday
26th Dec 2023 – Closed for UK Boxing Day Holiday
27th Dec 2023 – 8am – 4pm (GMT), open with limited staff availability
28th Dec 2023 – 8am – 4pm (GMT), open with limited staff availability
29th Dec 2023 – 8am – 4pm (GMT), open with limited staff availability
30th Dec 2023 – Closed for weekend
31st Dec 2023 – Closed for weekend
1st Jan 2024 – Closed for UK New Year’s Day Holiday
2nd Jan 2024 (onwards) – 8am – 4pm (GMT), open as usual


For more information on our holiday schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.



Tennis Sensation Carlos Alcaraz Serves Up Signatures at Exclusive Session!

Icons.com is delighted to announce that two-time major winning tennis star Carlos Alcaraz put pen to product in his first ever signing session, an exclusive with the Icons.com signing team.

The Icons.com team headed out to Murcia in Spain on November 6th for the first of what we hope will be many signing sessions with the 2023 men’s singles Wimbledon winner.

Garnering attention in 2019 after winning three consecutive ITF Futures tournaments, Alcaraz went on to become the youngest year-end number one in the history of the ATP computerised rankings, aged just 19.

His breakthrough continued in 2022, where he secured his first ATP Tour title at the Rio Open, defeating several seasoned opponents along the way. Alcaraz continued to impress, and in 2023 he won the world-famous men’s singles Wimbledon title, defeating one of the sport’s all-time greats in Novak Djokovic.

There’s no doubt Alcaraz will continue to shine bright in the world of tennis. Icons.com are extremely proud to have held the first of many exclusive signings with this ace Spaniard, serving up a plethora of signed incredible memorabilia for his many fans around the world.

Each and every item of Alcaraz signed memorabilia from Icons.com comes with an official Certificate of Authenticity, which serves as your proof that the Argentine’s signature is 100% authentic and was genuinely signed by the man himself during this private signing session, organised and conducted by our dedicated signing team.

The full range of Alcaraz signed memorabilia is available to buy from Icons.com right now.

For the latest on who we sign with next, as well as early access to products and exclusive discounts, giveaways and much more, make sure you’re subscribed to the Icons.com email newsletter. Sign up today via icons.com/newsletter.



CLOSED | Complete our Customer Survey for your chance to WIN a Messi signed photo!

We are Icons.com, home of the world’s best signed football memorabilia collections and we need YOUR help…

That’s right, all throughout August we’ll be inviting you to give us feedback on everything we do, from our products to our customer service, right through to who we sign with and our future ahead. This is your chance to have a say on what we do and how we do it – we can’t wait to hear what you have to say!

And, as a thank you to everyone who takes the time to complete our Customer Survey, all who fill out the survey in full will be automatically entered into a prize draw for the chance to win a framed photo signed by the one and only Lionel Messi!

So, don’t delay, complete our Customer Survey now!


PRIZE DRAW TERMS AND CONDITIONS

  1. The Promoter of this prize draw is Icons Shop Limited (registered in England under company number 06791294 and with its registered office at Unit 7, Airfield Industrial Estate, Airfield Way, Christchurch, Dorset, BH23 3PE) (the “Promoter”).
  2. The Promoter is offering those who enter this promotion a chance to win 1x Lionel Messi Official Signed Argentina Photo In Black Wooden Frame: FIFA World Cup Trophy Celebration (Icons.com SKU I1818BWF).
  3. Multiple entries per person are permitted. Entries will be accepted via the Customer Survey only, provided they fit the entry criteria outlined in these terms and conditions. However, entries submitted on behalf of another person will not be accepted and joint submissions are not allowed. Incomplete, illegible, misdirected or late entries will not be accepted.
  4. To enter this prize draw, entrants must complete the 2023 Icons.com Customer Survey, providing a valid email address at the end of the survey form.
  5. The winner of the giveaway will be selected at random by Icons.com.
  6. No purchase is necessary to enter this promotion, however internet access is required.
  7. The prize is non-refundable, non-transferable and non-exchangeable and there is no cash alternative offered.
  8. The Promoter reserves the right to offer an alternative prize of equal or greater value. In the event of unforeseen circumstances or circumstances outside its reasonable control, the Promoter reserves the right to modify or discontinue this promotion without prior notice, be it temporarily or permanently.
  9. The winner will be selected from all valid entries received during the promotional period. The draw will take place no later than fourteen days following the end of the promotional period.
  10. The winner will be notified within ten days of the draw via the social network platform on which they entered the competition. They will be asked to provide a postal address to which the prize will be sent. If the winner fails to respond and/or to give a valid address within five days of this notification, or declines their prize, a redraw will take place from the remaining valid entries to select a new winner (however, this five-day period may be extended at the Promoter’s sole discretion). If the winner declines their prize, or fails to respond within the required period, they forfeit any right to the prize.
  11. The prize will be sent via post to the address supplied within two weeks following provision of the winner(s)’s address in accordance with the T&Cs.
  12. The name and county of residence of the winner(s) will be made available on request to anyone sending a stamped self-addressed envelope to the Promoter as the address set out above within 10 weeks of the closing date of the promotion.
  13. The Promoter does not accept responsibility for network, computer or software failures of any kind and has no responsibility for lost, delayed or misdirected entries.
  14. The Promoter reserves the right to exclude any entries the Promoter in its sole discretion considers to be inappropriate, unrelated or offensive and to disqualify any entries if the Promoter, at its sole discretion, believes that there has been an attempt to manipulate or tamper with the operation of the promotion (including, without limitation, by setting up multiple email, Facebook or other social media accounts in order to submit multiple entries).
  15. By entering this competition you agree that the promoter may store and use the data you enter into this competition and contact you. You agree that the promoter may store and use any image and/or comment you post as your entry for this competition, and may use your name and competition entry in its social media channels and website (including, but not limited to, Facebook, Twitter, Instagram, Pinterest, YouTube and icons.com), worldwide and without limit of time. You understand that you won’t have any right to preview or pre-approve the content (and, that you won’t be entitled to any kind of payment) in the event that it is used by Icons as noted above.
  16. Except for the purpose of carrying out the promotion, the Promoter will not use entrants’ personal data without the express consent of the entrant. See http://www.icons.com/about/help/privacy-policy.html for our full privacy policy.
  17. You agree to be bound by the decisions of the Promoter, which are final in all matters relating to the promotion. No correspondence will be entered into in respect of the Promoter’s decisions.
  18. These terms and conditions shall be governed by and construed exclusively in accordance with the laws of England and the parties agree to submit to the exclusive jurisdiction of the Courts of England, including the seeking of all injunctive or ancillary relief actions.

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2022 Christmas Delivery Information & Opening Hours

Looking for our all-important festive delivery dates, opening hours and other important information? You’ve come to the right place.

But, if you can’t find the info you need here, or you have more questions about our holiday schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600, by emailing customersupport@icons.com or speaking to our team via Facebook, Twitter or Instagram.

Please note that the dates and times below have been advised to us by both Royal Mail and DHL but we would strongly recommend placing any and all orders as soon as possible.


Christmas Delivery

Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.

This year Christmas Eve falls on a Saturday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 3rd, 2022.


UNFRAMED, DELUXE PACKAGED & ACRYLIC CASED ITEMS

UK mainland – Orders must be placed no later than noon (GMT) on Dec 22nd

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 17th


CLASSIC, HERO & LICENSED FRAMED ITEMS + PRE-FRAMES

UK mainland – Orders must be placed no later than noon (GMT) on Dec 20th

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 14th


*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.

Icons Office and Warehouse Opening Hours

23rd Dec 2022 – 8am – 1pm (GMT), open with limited staff availability
24th Dec 2022 – Closed for Christmas Eve Holiday
25th Dec 2022 – Closed for Christmas Day Holiday
26th Dec 2022 – Closed for Boxing Day Holiday
27th Dec 2022 – Closed for UK Bank Holiday
28th Dec 2022 – Closed for UK Bank Holiday
29th Dec 2022 – 8am – 4pm (GMT), open with limited staff availability
30th Dec 2022 – 8am – 4pm (GMT), open with limited staff availability
31st Dec 2022 – 8am – 4pm (GMT), open with limited staff availability
1st Jan 2023 – Closed for weekend
2nd Jan 2023 – Closed for UK Bank Holiday
3rd Jan 2023 (onwards) – 8am – 4pm (GMT)


For more information on our Christmas schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.



2021 Christmas Delivery Information & Opening Hours

Looking for our all-important delivery dates, opening hours and other important information? You’ve come to the right place.

But, if you can’t find the info you need or you have more questions about our festive schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600, by emailing customersupport@icons.com or speaking to our team via Facebook, Twitter or Instagram.

Please note that the dates and times below have been advised to us by both Royal Mail and DHL but we would strongly recommend placing any and all orders as soon as possible. Though we will endeavour to deliver every order on time and smoothly, the knock-on effects of Covid-19 mean there may be external supply chain and delivery issues this Holiday season that are beyond our control.


Christmas Delivery

Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.

This year Christmas Eve falls on a Friday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 3rd, 2021.


UNFRAMED, DELUXE PACKAGED & ACRYLIC CASED ITEMS

UK, Europe & North America – Orders must be placed no later than noon (GMT) on Dec 22nd

Mainland Europe & North America – Orders must be placed no later than noon (GMT) on Dec 21st

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 17th


CLASSIC, HERO & LICENSED FRAMED ITEMS + PRE-FRAMES

UK – Orders must be placed no later than noon (GMT) on Dec 20th

Europe, North America – Orders must be placed no later than noon (GMT) on Dec 17th

ROW – Orders must be placed no later than noon (GMT) on Dec 14th


*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.

Icons Office and Warehouse Opening Hours

Up to (and including) Thursday December 23rd: Monday – Friday, 9am to 4:30pm (GMT)

Friday December 24th: 9am – 12pm (GMT) with limited staff availability

From Friday December 24th up to (and including) Tuesday December 28th: Closed

From Wednesday December 29th up to (and including) Friday December 31st: 9am – 4.30pm (GMT) with limited staff availability

Tuesday January 4th onwards: Monday – Friday, 9am to 4:30pm (GMT)


For more information on our Christmas schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.



COVID-19 UPDATE: Delays to Dispatch

MARCH 29, 2021 UPDATEOUR DISPATCH OPERATION IS NOW FULLY OPERATIONAL AGAIN, WITH EXPECTED DISPATCH TIMES BACK TO THEIR USUAL 1-2 WORKING DAY TIMELINE FOR UNFRAMED ITEMS AND 3-4 WORKING DAYS FOR FRAMED ITEMS.

For more of the latest information on dispatch and delivery, please contact customersupport@icons.com.


Icons.com is sorry to announce that dispatch and delivery of some orders from Icons.com are now subject to minor delays.

This is due to the fact that several warehouse staff are currently in isolation, in accordance with medical and government protocols, as well as unexpected framing material supply issues. Therefore, all framed items purchased from Icons.com are now taking longer than usual to process and dispatch. Please now allow 8-10 working days for orders of all framed items, except Black Wooden Framed photos.

Please note that purchases of Acrylic Cased memorabilia are not currently subject to delays.

UPDATED DISPATCH & DELIVERY ESTIMATES:

  • Framed shirts – 8-10 working days for dispatch + DHL delivery timescales
  • Framed boots/gloves – 8-10 working days for dispatch + DHL delivery timescales
  • Framed photos – 3-4 working days for dispatch + DHL delivery timescales
  • Display case items – 3-4 working days for dispatch + DHL delivery timescales

All of us at Icons.com thank you for your patience and understanding during this time. We will endeavour to update this blog in due course.


For more of the latest information on dispatch and delivery, please contact customersupport@icons.com.