{"id":2512,"date":"2021-08-25T23:39:03","date_gmt":"2021-08-25T23:39:03","guid":{"rendered":"https:\/\/www.icons.com\/news\/?p=2512"},"modified":"2021-08-25T23:39:05","modified_gmt":"2021-08-25T23:39:05","slug":"job-vacancy-customer-service-manager-2","status":"publish","type":"post","link":"https:\/\/www.icons.com\/news\/2021\/08\/25\/job-vacancy-customer-service-manager-2\/","title":{"rendered":"JOB VACANCY: Customer Service Manager"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><a href=\"https:\/\/www.linkedin.com\/jobs\/view\/220952231\"><img loading=\"lazy\" decoding=\"async\" width=\"1101\" height=\"537\" data-attachment-id=\"942\" data-permalink=\"https:\/\/www.icons.com\/news\/2016\/11\/18\/job-vacancy-financial-controller\/work-for-us-2\/\" data-orig-file=\"https:\/\/icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png\" data-orig-size=\"1101,537\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Work-For-Us\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1-300x146.png\" data-large-file=\"https:\/\/icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1-1024x499.png\" src=\"http:\/\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png\" alt=\"Work-For-Us\" class=\"wp-image-942\" srcset=\"https:\/\/icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png 1101w, https:\/\/icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1-300x146.png 300w, https:\/\/icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1-768x375.png 768w, https:\/\/icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1-1024x499.png 1024w\" sizes=\"auto, (max-width: 1101px) 100vw, 1101px\" \/><\/a><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The home of the world&#8217;s best signed football memorabilia is looking for the world&#8217;s best Customer Service Manager&#8230;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our ideal candidate will be responsible for the day-to-day management of our customers and their needs as well as the packing and dispatching of all orders across our various sales channels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please read through the\u00a0details of what we&#8217;re looking for and if you think you fit the bill why not apply now?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>KEY RESPONSIBILITIES AND EXPERIENCE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You must:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Be able to start as soon as possible<\/li><li>Have a passion for sport and football in particular<\/li><li>Have excellent customer service experience both online and offline<\/li><li>Possess pleasant\u00a0phone manner<\/li><li>Have perfect English, written and spoken<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s preferable, but not essential, that you:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Have 3-5 years of customer service experience, ideally in an e-commerce environment<\/li><li>Have experience of maintaining a high customer service ratings or reviews (e.g. via Trustpilot)<\/li><li>Have experience of order fulfilment for an e-commerce operation<\/li><li>Have experience of stock management systems<\/li><li>Have other language skills<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>DETAILS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>This is a full-time, five-days-a-week role<\/li><li>Typical working hours are from 8.30am to 5pm<\/li><li>There may be occasional weekend work at peak times<\/li><li>You will get five weeks annual leave as standard<\/li><li>We offer a workplace pension<\/li><li>You will be based at our warehouse in Christchurch, Dorset<\/li><li>This role reports to our Head of Operations<\/li><li>The salary will be \u00a322,000-\u00a325,000 p\/a depending on experience<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please note: Icons Shop Limited strongly encourages all employees to be double vaccinated from Covid-19.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To apply for this role please send your CV and a cover letter (explaining your suitability for this position\u00a0and why you&#8217;d like to work for Icons in particular) to <a href=\"mailto:dan@icons.com\">dan@icons.com<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The home of the world&#8217;s best signed football memorabilia is looking for the world&#8217;s best Customer Service Manager&#8230; Our ideal candidate will be responsible for the day-to-day management of our customers and their needs as well as the packing and dispatching of all orders across our various sales channels. Please read through the\u00a0details of what&#8230; <\/p>\n<div class=\"read-more navbutton\"><a href=\"https:\/\/www.icons.com\/news\/2021\/08\/25\/job-vacancy-customer-service-manager-2\/\">Read More<i class=\"fa fa-angle-double-right\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[334],"tags":[382,14,288,287,165,167],"class_list":["post-2512","post","type-post","status-publish","format-standard","hentry","category-jobs","tag-announcements","tag-football","tag-job-vacancy","tag-jobs","tag-signed-memorabilia","tag-sports-memorabilia"],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pfQcey-Ew","jetpack-related-posts":[{"id":1373,"url":"https:\/\/www.icons.com\/news\/2017\/09\/06\/job-vacancy-customer-service-manager\/","url_meta":{"origin":2512,"position":0},"title":"CLOSED | JOB VACANCY: Customer Service Manager","author":"Icons.com","date":"September 6, 2017","format":false,"excerpt":"The home of the world's best signed football memorabilia is looking for the world's best Customer Service Manager... Please read through the\u00a0details of what we're looking for and if you think you fit the bill why not apply now? \u00a0 KEY RESPONSIBILITIES AND EXPERIENCE You must: Be able to start\u2026","rel":"","context":"In &quot;Jobs&quot;","block_context":{"text":"Jobs","link":"https:\/\/www.icons.com\/news\/category\/jobs\/"},"img":{"alt_text":"Work-For-Us","src":"https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=700%2C400 2x, https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=1050%2C600 3x"},"classes":[]},{"id":931,"url":"https:\/\/www.icons.com\/news\/2016\/11\/18\/job-vacancy-financial-controller\/","url_meta":{"origin":2512,"position":1},"title":"CLOSED | JOB VACANCY: Financial Controller","author":"Icons.com","date":"November 18, 2016","format":false,"excerpt":"The home of the world's best signed football memorabilia is looking for the world's best financial controller... That's right, if you're a number-crunching football fanatic, this is the job for you! Check below for\u00a0the full details of what we're looking for and if you think you fit the bill why\u2026","rel":"","context":"In &quot;Jobs&quot;","block_context":{"text":"Jobs","link":"https:\/\/www.icons.com\/news\/category\/jobs\/"},"img":{"alt_text":"Work-For-Us","src":"https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=700%2C400 2x, https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=1050%2C600 3x"},"classes":[]},{"id":1147,"url":"https:\/\/www.icons.com\/news\/2017\/05\/15\/job-vacancy-football-editorial-internship\/","url_meta":{"origin":2512,"position":2},"title":"CLOSED | JOB VACANCY: Football Editorial Internship","author":"Icons.com","date":"May 15, 2017","format":false,"excerpt":"Think you know the greatest\u00a0footballers of all time? Then we've got the job for you!\u00a0That's right \u2013 the home of the world's best signed football memorabilia is looking for the world's best editorial\u00a0intern! This role will report directly to Icons CEO Dan Jamieson so send us your CV and covering\u2026","rel":"","context":"In &quot;Jobs&quot;","block_context":{"text":"Jobs","link":"https:\/\/www.icons.com\/news\/category\/jobs\/"},"img":{"alt_text":"Work-For-Us","src":"https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=700%2C400 2x, https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=1050%2C600 3x"},"classes":[]},{"id":2257,"url":"https:\/\/www.icons.com\/news\/2021\/02\/19\/job-vacancy-videographer\/","url_meta":{"origin":2512,"position":3},"title":"CLOSED | JOB VACANCY: Videographer","author":"Icons.com","date":"February 19, 2021","format":false,"excerpt":"The home of the world\u2019s best signed sports memorabilia is looking for the world\u2019s next best Videographer\u2026 We\u2019re looking for an enthusiastic and confident creative type to join our team and help us take our video content creation for our websites and social media to the next level.\u00a0 WHAT WE\u2019LL\u2026","rel":"","context":"In &quot;Jobs&quot;","block_context":{"text":"Jobs","link":"https:\/\/www.icons.com\/news\/category\/jobs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/icons.com\/news\/wp-content\/uploads\/2016\/11\/Work-For-Us-1.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":38,"url":"https:\/\/www.icons.com\/news\/2015\/06\/15\/icons-becomes-worlds-largest-football-memorabilia-company\/","url_meta":{"origin":2512,"position":4},"title":"Icons Shop Limited Becomes The World&#8217;s Largest Football Memorabilia Company","author":"Icons.com","date":"June 15, 2015","format":false,"excerpt":"ICONS BECOMES WORLD\u2019S LARGEST FOOTBALL MEMORABILIA COMPANY - Marka PJSC acquires a majority stake in Icons Shop Limited - Icons buys assets of A1 Sporting Memorabilia, to create world\u2019s largest football memorabilia company London \u2013 June 15, 2015 \u2013 Icons Shop Limited, the UK-based signed memorabilia company today announced that\u2026","rel":"","context":"In &quot;Announcements&quot;","block_context":{"text":"Announcements","link":"https:\/\/www.icons.com\/news\/category\/announcements\/"},"img":{"alt_text":"image (4)","src":"https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2015\/10\/image-4.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":1217,"url":"https:\/\/www.icons.com\/news\/2017\/07\/11\/its-official-eden-hazard-joins-the-icons-family\/","url_meta":{"origin":2512,"position":5},"title":"It&#8217;s official! Eden Hazard joins the Icons family!","author":"Icons.com","date":"July 11, 2017","format":false,"excerpt":"Icons Shop Limited is delighted to announce that Eden Hazard has signed an exclusive deal with the world\u2019s leading signed football memorabilia company. A fans\u2019 favourite, the Chelsea and Belgium\u00a0star is twice a Premier League winner and\u00a0will feature in Icons\u2019 flagship memorabilia ranges: our\u00a0official UEFA Champions League range and\u00a0official FIFA\u2026","rel":"","context":"In &quot;Signing Sessions&quot;","block_context":{"text":"Signing Sessions","link":"https:\/\/www.icons.com\/news\/category\/signing-sessions\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2017\/07\/Eden-Hazard-Signed-Memorabilia-1024x445.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2017\/07\/Eden-Hazard-Signed-Memorabilia-1024x445.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/www.icons.com\/news\/wp-content\/uploads\/2017\/07\/Eden-Hazard-Signed-Memorabilia-1024x445.png?resize=525%2C300 1.5x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.icons.com\/news\/wp-json\/wp\/v2\/posts\/2512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.icons.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.icons.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.icons.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.icons.com\/news\/wp-json\/wp\/v2\/comments?post=2512"}],"version-history":[{"count":1,"href":"https:\/\/www.icons.com\/news\/wp-json\/wp\/v2\/posts\/2512\/revisions"}],"predecessor-version":[{"id":2514,"href":"https:\/\/www.icons.com\/news\/wp-json\/wp\/v2\/posts\/2512\/revisions\/2514"}],"wp:attachment":[{"href":"https:\/\/www.icons.com\/news\/wp-json\/wp\/v2\/media?parent=2512"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.icons.com\/news\/wp-json\/wp\/v2\/categories?post=2512"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.icons.com\/news\/wp-json\/wp\/v2\/tags?post=2512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}