Come and work at Icons: Customer Service Exec required

Customer Service Executive

We require someone to join our rapidly-expanding signed memorabilia business. We have ambitious plans and we require a Customer Service Executive to join the existing core team.

Responsibilities
# Dealing with customer enquiries, on the phone, and online
# Packing and fulfilling orders
# Arranging the logistics for player signings
# Managing and updating parts of the website
# Checking stock levels
# General office administration

There is a limited opportunity to meet the players themselves at one of regular signings

Skills and job requirements
# Perfect written and spoken English. (If you can't spell, have bad grammar or can't use capital letters correctly we will reject your application straight away)
# Love for, and in-depth knowledge of, football
# Excellent phone manner
# Computer literate: Word, Excel, Outlook and an ability to use a basic content management system
# Numerate
# Great attention to detail and extremely diligent

Salary and Benefits
# cf £18,000 or pro-rata if part-time
# One full time person, or two part-time job sharers
# Permanent
# 25 days holiday a year
# Based in Kentish Town, London

The role will report directly to Tom Rollett, our Operations Director. Send your CV and covering letter, explaining why you would be a good fit for the role, to customersupport@icons.com before close of play Monday March 7th.

We would consider filling the post with two part time appointments and have flexible working hours to suit parents

We do not want agency help.

We are on the Telephone Preference Service Regsiter so it is against the law to cold call us if you're from an agency.